Choosing a local business for computer repair can be a tricky task, but it is important to ensure that you get the best services for your needs. Here are some tips that you can use to make an informed decision:
Looking for a Computer Shop or Repair Technician?
If you're looking for a Computer Shop or Repair Technician there are several things you should consider before hiring someone for the job. In this short post we'll go over a few items to consider:
Look for certifications and IT credentials:
Before choosing a computer repair business, you should look for certifications and IT credentials that demonstrate their expertise in the field. This information can be found on their website, business cards or through their marketing materials.  Certifications may include Comp TIA A+ Certification, Microsoft Partnership or Apple Certified. Usually this information can be found on an About Page or Staff Page.
Consider the location:
The location of the business can be an important factor in choosing a computer repair business. It is important to consider how accessible the location is, how easy it is to park, and how close it is to your home or office.
You may want to consider looking for a professional who can perform the services requested on location or offers picking up your device or delivering it. There are several platforms like Angie's List, Home Advisor and Thumbtack that specialize in finding pros in this market. Be mindful that these platforms are free to the consumer, but the business pays a lead fee to engage with a customer; this model often increases the price of service to consumer as the business needs to recoup his or her expense.
Check their pricing:
You should also take a look at the pricing for the computer repair services offered by the business. Make sure to compare prices with other businesses in the area to ensure that you are getting a fair deal.
If repairs require parts be sure to ask if the replacement parts will be new or used. Ask what kind of warranty is offered with the parts chosen for the repair. In some cases repair shops use aftermarket parts which may affect the longevity or reliability of the device. In many cases computer shops have their preferred brands or models due to their reliability or warranty, ask what they recommend.
Look for reviews and customer feedback:
Customer feedback is one of the best ways to get an idea of the quality of services provided by a computer repair business. You can look for reviews on websites such as Yelp. Google or Facebook, or ask for references from friends and family. Consider searching for "best laptop repair shop in King, NC" on Yelp or "best laptop repair shop in King, NC" on Google Maps. Look through the list provided (it may be sorted by relevance or distance)
Examine the company's marketing plan: A well-planned marketing strategy can be an indication of the quality of services offered by a computer repair business. Take a look at their website, social media pages, and other marketing materials to see how they present themselves to the public.
Consider a large "box store" or "franchise shop" for repair:
In some cases consumers choose to use a big box store for repair. We've laid out our opinions on the flaws of big box computer shops on another post for further reading.
By following these tips, you can choose a local business for laptop repair that meets your needs and provides the best services.
We also put together a blog post on our website titled Best Laptop PC Repairs Shops in Stokes County which includes each listing company's website, phone number, email address and company details.