VIRUSES, MALWARE AND MALICIOUS CONTENT REMOVAL

 

Removing malicious files from Windows, Mac OS, Linux and Android.

Malicious Software and Security Threats come in a variety of forms, which are explained later on this page. You may be infected or compromised if any of the following symptoms exist.

  • Unexpected Ads and Pop-Ups while browsing the Internet or your Internet Browsers redirecting to Web Pages you didn't request can be a sign that you're infected with Adware. 

  • Unknown applications consuming excessive CPU or Memory resources causing your machine to be slow for no reason may be a sign that your machine has become part of a Botnet.

  • Online Accounts are being accessed from someone other than you without your knowledge can be a sign that your machine is infected with a Key Logger or you have fallen victim to a Phishing Scam.

  • Warnings appear on your screen that you cannot close requesting a ransom fee via Bit Coin or Store Gift Cards to decrypt your personal files is a sign of Ransomware or Scare-ware.

Virus Removal

VIRUS REMOVAL

What is the computer virus removal process?

  1. Inspect your computer and determine the type of infection(s) present. Identify where the virus, trojan, rootkit, malware, adware or other infection is located. 

  2. Remove the malicious content. This may be by removing it from a specific directory, registry, start-up entries or using a third-party removal tool. Removal process will encompass many actions: removing files or services, running proprietary utilities and an extensive testing process.

  3. Clean Up process includes checking the integrity of the Operating System, resolving undesired system changes, closing vulnerabilities, updating third-party applications and updating manufacturer software. 

  4. After removal, we will review with the client the best methods to prevent future infections and if desired install a subscription based service. If free tools are more your speed we can install that instead.

  5. Service usually takes several hours, depending on the speed of your device, the number of infections present and the type of infection.

 

Will I lose my files?

  1. Computer virus removal is a process where we aim to remove the infection. As such, it does not cause file removal or storage drive formatting.  That being said, if your Operating System is corrupted from the virus, we would look to recover your files first and then reinstall your operating system. Bottom line, we will look to salvage your personal files so there is no file loss.

  2. If you're device is infected with Ransomware we may be able to decrypt the data. If a decryption tool has not been released, we offer a cloning service which takes an image of your entire drive. We will closely monitor the status of the Ransomware and notify you when a decryption tool has been released. Once the tool is made available we will have you bring in the cloned drive for decryption. 

TYPES OF MALICIOUS THREATS

Malware

MALWARE

Malware, or malicious software, is a blanket term for any kind of computer software with malicious intent. Most online threats are some form of malware.

Ransomware

RANSOMWARE

Ransomware is an emerging form of malware that locks the user out of their files or their device, then demands an anonymous online payment to restore access.

Adware

ADWARE

Adware is a form of malware that hides on your device and serves you advertisements. Some adware also monitors your behavior online so it can target you with specific ads.

Spyware

SPYWARE

Spyware is a form of malware that hides on your device, monitors your activity, and steals sensitive information like bank details and passwords.

Hackers

HACKERS

Hacking refers to activities that seek to compromise digital devices, such as computers, smartphones, tablets, and even entire networks. Black Hat Hackers are motivated by personal gain, to make a statement, or just because they can. White Hat Hackers uses their knowledge and skills to help improve the security of a product and/or service by identifying their weak points before threat actors take advantage of them.

Rootkit

ROOTKIT

Generally classified as malware, that provides the attacker with administrator privileges on the infected system and actively hides. They also hide from other software on the system, often even from the operating system.

Phishing

PHISHING

Phishing is a method of tricking you into sharing passwords, credit card numbers, and other sensitive information by posing as a trusted institution in an email or phone call.

Backdoor

BACKDOOR

In the world of cyber security, a backdoor refers to any method by which authorized and unauthorized users are able to get around normal security measures and gain high level user access (aka root access) on a computer system, network, or software application. Once they're in, cyber criminals can use a backdoor to steal personal and financial data, install additional malware, and hijack devices.

Zero Day Exploit

ZERO DAY EXPLOIT

A zero-day vulnerability is an exploitable vulnerability in software that has not been disclosed yet. Zero days sarcastically stands for the time the software creator has then left to patch the vulnerability.