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  • Computer Repair & Services | Bringing Your Tech to Life | North Carolina

    WINDOWS PC AND MAC COMPUTER REPAIR IN THE PIEDMONT TRIAD OF NORTH CAROLINA With our experience in computer repair and a love for all things geek, we are the Piedmont Triad's solution to all your tech problems. Call, Text or Submit a Ticket on our Website to get started. We offer Drop Off Service at our Home Base Office Location by Appointment, Onsite Services in Home or Business and Pickup and Delivery of your devices. Laptop Screen Replacement, Macbook and iMac Repair, PC Bootup Issues, Data Recovery, Battery Replacement, Tune Up and Maintenance, Windows Errors, Drivers and Compatibility Issues, New Device Setup, Data Transfer Malware Removal... Whatever your tech issue is, we've got you covered. No matter the brand - (Dell Inspiron, HP Pavilion, Lenovo Thinkpad, Acer Aspire, Apple Macbook Air, Samsung Galaxy, Google Pixel, Apple iPhone, Motorola One, Samsung Tab, Acer Chromebook, Dell OptiPlex, HP Elite Desk, Lenovo Think Centre, Dell Latitude, Apple iMac, Kindle Fire, MSI Stealth, HP Omen, Alienware, Razer, Microsoft Surface, Asus Rog, Dell XPS, HP Specter, LG Gram, Acer Swift, HP Envy, Google Pixel Book, Lenovo IdeaPad, Macbook Pro) - we've seen it, diagnosed it and repaired it. We know how intimidating tech can be, so let us help. Why spend your day trying to solve your tech problems when Bringing Your Tech to Life can get you online in no time? Call us or submit a ticket for an online quote! Let us do the work so you can kick back and enjoy. CALL NOW SUBMIT TICKET PC AND MAC REPAIR ON DESKTOPS AND LAPTOPS COMPUTERS Bringing Your Tech to Life is your One Stop for Tech Support, Computer Repair, Laptop Service and General Technology Ailments. ​ Making Technology Easy! We believe that technology should support and enhance your life, not constrain it. We happily provide assistance for both personal and business needs in the Piedmont Triad of North Carolina. We’re committed to excelling at our job so you can focus on doing yours. ​ Bringing Your Tech to Life's certified professionals have provided Computer Repair (Including Microsoft Windows and Apple Mac OS in Desktop, Laptop, All-in-One, Thin Client Form Factors), Network Services, and IT Consulting and Data Recovery since 2006. ​ We offer several convenient options for repair: Scheduled drop offs and pickups at our home office Scheduled pickups & delivery to your home or business Scheduled on-site service and repair ​ We have included a list of common services on our Devices Page and Common Repairs and Services Page . The best method to get started is to submit a ticket for a free no obligation quote . Knowing the nature of your problem, the device manufacturer, model and serial number allows us to provide you with a general idea of what your repair or service will cost. BRINGING YOUR TECH TO LIFE HELPING YOU WITH I.T. SERVICES & SUPPORT FROM START TO FINISH We offer a wide range of computer and mobile services to support your devices, whether you are a residential home user or a small business. Our goal is to make the headache of technology go away for good. ​ We offer a comprehensive list of services for all your technology needs. We offer affordable PC Repair and Mac Repair on all the major brands whether you have a Laptop or Desktop Computer, including HP Pavilion, Dell Inspiron, Lenovo Thinkpad, Apple Macbook Air and more. We repair mobile devices including Apple iPhones, as well as Android phones like Samsung Galaxy and Note Series, Google Pixel, Motorola Moto G and Edge Series, LG Thin and K Series, HTC One and Evo Series, and Sony Xperia. We fix tablets including Apple iPad, Samsung Galaxy Tab, LG Pad, Asus Transformer, Amazon Kindle Fire, Microsoft Surface and more... We provide a variety of solutions, no matter the problem. If your issue is hardware or software related, we've got your back. You can count on quality services, genuine parts and reliable equipment in the most efficient way. We pride ourselves in our transparent part ordering process, providing part costs and vendors. Ultimately letting you decide what and where we order your parts. If we can save you $10 or $60 our goal is to make sure your repair is done right. You're paying us for our knowledge and skill set, not by marking part prices by 20% or more. Check out our Repair Guarantee and Code of Conduct to see how we support consumers. Still not convinced take a look at what some of our customers have said with onsite testimonies and off-site reviews with Google, Facebook, Yelp and more. SUBMIT A TICKET TO FIX YOUR DEVICE OR GET A FREE ESTIMATE Get started by providing your contact information and information about your device to receive a quote or to schedule service. First and Last Name Physical Address including Street, City, State & ZIP Phone Email Device Type Desktop All in One Desktop Tower Laptop Server Tablet Smart Phone Game Console Network Modem Network Router Network Other Television Other arrow&v Device Manufacturer & Model Number Device Serial Number Description of Problem Preferred Service Type Drop Off at Our Shop Onsite At Your Home Onsite At Your Business Pickup and Delivery of Your Device arrow&v Submit Ticket Now Thanks for submitting! We'll be in contact as soon as possible. Warning About Used Computers being sold on Facebook Marketplace (Windows 11) As a business owner in the Information Technology Field I want consumers to make well informed decisions. If you decide to spend $350 on a Handling Hackers I guess we have finally found a solution to criminal hacking... just make it illegal! Western Digital My Book NAS devices are being remotely wiped clean worldwide For individuals who used their WD as a primary source drive rather than a backup meant certain disaster as their data was now gone...

  • Computer Repair and Service | King NC | Bringing Your Tech to Life

    Computer Repair and Service Bringing Your Tech to Life Offers The Best Computer Repair and Service If you're currently looking for a Mac computer shop that offers computer repair and service, you can trust the experience and insight we provide at Bringing Your Tech To Life. We are a top team of experts with the skills and information to guide your decisions and help you get the equipment you need to excel in your business endeavors. We can consult on various equipment and models and can assist you through the selection and purchase process. To learn more about the range of services we currently offer, please browse the services tab on the website. There is a wealth of information about our products and services. We want to be your complete source of information and assistance with all your computer and IT needs. Don't forget to check out the range of services we currently offer and check back frequently for updates and more. Use the contact information on the website to reach out to us with questions and concerns. ​ If you are in need of a top computer repair and service company, you should check out our offering at Bringing Your Tech To Life. We are a top team of professionals with the know-how and experience to provide you with the best information and products designed to suit your needs. We know it's important to be in trusted hands to provide an efficient computer and repair service to your device to protect your sensitive information or customer data. Which is why we strive to provide the best solutions or alternatives to the methods you currently use. To learn more about us and our range of services, browse through the services tab or take some time to explore the solutions and products we offer. Use the contact information on the website to reach out to us, and one of our helpful team members will be happy to provide answers and assistance. ​ Contact us for computer repair services today

  • In Shop Service | Bringing Your Tech to Life

    DROP OF SERVICE AT OUR OFFICE - FLAT RATE REPAIRS Bringing Your Tech to Life offers Flat Rate Repair for many common services. This is by far the best value to you, the customer. Simply put, there are aspects of repair that require the technician to start a scan or maintenance process and the computer does the rest of the work. When your device is being repaired at our shop you can guarantee you won't be billed for the time we're sitting there twiddling our thumbs! ​ Our intake process is very thorough and 99.99% of the time we can provide an accurate estimate on labor repairs. In the case where parts are ordered we give you the customer the choice of what parts are used. We often offer pricing estimates for OEM (Original Equipment Manufacturer) and Aftermarket Parts when available. If a part cost is considerably higher to order from the Manufacturer directly and we can obtain the same part from a Third Party for less we'll let you know. We let you decide how you want to spend your money. Obviously you can ask us how we'd proceed and we'll give you our own opinion. One of the most common questions computer repair technicians are asked is "How long will the repair take?". If the technician has been in the business for awhile they should be able to give you a rough estimate based on previous experience. However, there are multiple cases that repair takes longer than expected and are out of our control. Examples may include: Shipping of specific parts that we do not carry in store or requesting replacement parts when they are damaged in transit. In Warranty Repair where the Manufacturer has policies that require the original part to be shipped to them before sending a replacement. Slow Internet speeds at the location for On Site Services. Older Equipment, Equipment with slow Processors (CPU), or Equipment with below recommended amount of Memory (RAM) installed. Check Out Our Reviews Our Guarantee & Ethics

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Blog Posts (59)

  • Warning About Used Computers being sold on Facebook Marketplace (Windows 11)

    I'm seeing some computers being sold on the King Yard Sale Page with Windows 11. I must warn consumers that Windows 11 has been released to TechNet members for testing purposes only. This is not a stable release yet. Windows 11 has been leaked on unofficial platforms (Torrent Sites / Peer 2 Peer) which is great for individuals to test their own devices but these files may contain malicious code embedded by the uploader. I'm not saying that this is what has been loaded on these devices for sale, it could be an ISO from Microsoft that is legitimate, nevertheless Windows 11 is not ready for release to the average consumer or business. What I will say is Microsoft has stated that Windows 11 will require Intel 8th Gen Processors and AMD Zen 2 CPUs when it is officially released this fall. The image I copied (seller name and image removed) has an Intel i7-4710MQ which is a 4th Gen Intel CPU. Sources: AMD CPU Support Windows 11: https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-amd-processors Intel CPU Support Windows 11: https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors This system specifically can run Windows 10 and will be supported until October 2025 but as it stands Microsoft may not support this particular machine after the official launch of Windows 11 and the buyer would need to roll the device back to Windows 10 assuming a valid license or COA is embedded on the board or a Microsoft Authorized Refurbisher COA Sticker is attached. There are two other issues that need to be reviewed: First issue that needs to be addressed is that the computer comes preloaded with Adobe Creative Suite which is a $600 product per year (see link for pricing per year or per month). There are officially methods to get volume licenses of Adobe Software but not for this particular use scenario. Is this software pirated? Are you okay with pirated software? Second this computer has Mac OS Installed, code named Hackintosh or Hackbook. If you read the Mac OS End User License Agreement it clear states that the software is not owned by the purchaser and can only be installed on supported hardware. If the machine doesn't have a fancy Apple Logo on it, then it can not legally be sold with Mac OS. Don't believe me you can check out a little company called Psystar. https://www.computerworld.com/article/2521538/judge-s-ruling-puts-legal-nail-in-psystar-s-coffin.html https://appleinsider.com/articles/09/06/13/apple_accuses_psystar_of_hiding_behind_bankruptcy https://www.quora.com/Is-selling-hackintosh-computers-illegal I know snitches get stiches, which is why I specifically omitted the sellers name and image from this blog. I'm not trying to get these business/individuals into trouble. As a business owner in the Information Technology Field I want consumers to make well informed decisions. If you decide to spend $350 on a laptop like this be my guest. Unfortunately most people purchase these laptops because it seems like a great deal and they're not aware of the risk. My job here is done, to inform you of the risk and let you make the decision. Just be mindful that if something unofficial breaks and you go to a legitimate business for repair you may be told we they can't help you. Sources and Links Below: "Using the principles above, we are confident that devices running on Intel 8th generation processors and AMD Zen 2 as well as Qualcomm 7 and 8 Series will meet our principles around security and reliability and minimum system requirements for Windows 11. As we release to Windows Insiders and partner with our OEMs, we will test to identify devices running on Intel 7th generation and AMD Zen 1 that may meet our principles. We’re committed to sharing updates with you on the results of our testing over time, as well as sharing additional technical blogs." https://blogs.windows.com/windows-insider/2021/06/28/update-on-windows-11-minimum-system-requirements/ https://ark.intel.com/content/www/us/en/ark/products/78931/intel-core-i7-4710mq-processor-6m-cache-up-to-3-50-ghz.html https://www.theverge.com/2021/6/14/22533018/microsoft-windows-10-end-support-date https://www.bringingyourtechtolife.com/post/windows-11-news-release #Tech2Life, #Windows11, #Hackintosh, #Hackbook, #RefurbishedPCs, #UsedComputers

  • Handling Hackers

    Criminals break into your systems, they do the usual, exfiltrate data, deploy ransomware, and leave you nasty messages about how they pwned you while blackmailing you. It is an unfortunate pattern that is repeated all too often around the world. Ransomware victim Colonial Pipeline paid $5m to get oil pumping again, restored from backups anyway – report Hospitals cancel outpatient appointments as Irish health service struck by ransomware The latest REvil ransomware victim? Sol Oriens. Oh, a US nuclear weapons contractor Cuffed: Ukraine police collar six Clop ransomware gang suspects in joint raids with South Korean cops However, New Square Ltd may have found a way to stop the criminals from capitalizing on the data they have stolen by making it illegal for the criminals to release any of the stolen information. You can read the injunction here New Square Limited -v- Person or Persons Unknown (privacy order) Claim No: QB-2021-002482. I guess we have finally found a solution to criminal hacking... just make it illegal! Sure making it illegal has already been placed into law... a lot of good its done so far Until something can be done it ends up being the responsibility of Consumers and Business IT Administrations to protect their own systems, their data and their private infrastructure. If you're not sure how to do this hiring a company that specializes in system security is the first step. The second step is learning how to identify malicious threats and improving your knowledge of this ever changing field. No matter how much security is put in place the biggest threat to any system can be found only by looking in the mirror. The next big idea may be: Make it where private sale of Computers are illegal, unless you go with the other party and a notary public, to a Big Box store, and fill out a CPWIA-404 Permit Form (Computer Processing w/ Internet Access) together including MAC addresses for Wi-Fi, Bluetooth and Ethernet, as well as the serial number of the processor to be witnessed and signed, with a background check through the FBI and SBI, before you can give a laptop, tablet, or phone to an individual over 21 years old. Then the BCTD (Bureau of Computers Tablets and Devices) will get with you in the next 90-120 days to see if the purchase is approved. *eye roll* Can anyone think of any other ways we can enhance our security theatre in ineffective ways? :) #Revil #Ransomware #Phishing #CyberSecurity

  • Western Digital My Book NAS devices are being remotely wiped clean worldwide

    On June 24th 2021 Lawrence Abrahams of Bleeping Computer reported on a rather serious issue that effects consumers and businesses worldwide, pertaining to their personal data connected online via Western Digital MyBook Network Access Storage (NAS) Drives. Long of the short - users drives were being erased! For individuals who used their WD as a primary source drive rather than a backup meant certain disaster as their data was now gone... if you've been a client of Bringing Your Tech to Life you've heard us say time and time again, "If your data is important keep it on two devices... and if it's really important two devices in two locations". This story, as with the many before it and the many that are sure to follow it, support this statement. Fast forward 12 days later (July 6th 2021) and Western Digital has responded via email to its users (yes you had to register your product) with a pretty solid solution that we at Bringing Your Tech to Life have to admit is the right steps to take from a customer service point of view. WD is offering a discount of 40% on new WD NAS Devices for users who trade in their previous WD My Cloud Products that have reached End of Life (EOL). WD is offering Data Recovery Service Offer for any customer who experienced data loss from this recent security incident. What can we learn from this? For starters backup your data! Preferably on a system that is offline (not the cloud) and off site. Secondly stop using Hardware and/or Software that has reached End of Life (EOL). Yes I'm talking to those users still running Windows 7 (and older), iOS 11 (and older), Android 7.0 (and older) and macOS High Sierra 10.13 (and older)! https://www.bleepingcomputer.com/news/security/wd-my-book-nas-devices-are-being-remotely-wiped-clean-worldwide/ Western Digital My Book Live NAS owners worldwide found that their devices have been mysteriously factory reset and all of their files deleted. WD My Book Live is a network-attached storage device that looks like a small vertical book that you can stand on your desk. The WD My Book Live app allows owners to access their files and manage their devices remotely, even if the NAS is behind a firewall or router. Today, WD My Book Live and WD My Book Live DUO owners worldwide suddenly found that all of their files were mysteriously deleted, and they could no longer log into the device via a browser or an app. When they attempted to log in via the Web dashboard, the device stated that they had an "Invalid password." "I have a WD My Book live connected to my home LAN and worked fine for years. I have just found that somehow all the data on it is gone today, while the directories seems there but empty. Previously the 2T volume was almost full but now it shows full capacity," a WD My Book owner reported on the Western Digital Community Forums. "The even strange thing is when I try to log into the control UI for diagnosis I was-only able to get to this landing page with an input box for “owner password”. I have tried the default password “admin” and also what I could set for it with no luck." My Book Live devices issued a factory reset command After further owners confirmed that their devices suffered the same issue, owners reported that the MyBook logs showed that the devices received a remote command to perform a factory reset starting at around 3 PM yesterday and through the night. "I have found this in user.log of this drive today: Jun 23 15:14:05 My BookLive factoryRestore.sh: begin script: Jun 23 15:14:05 My BookLive shutdown[24582]: shutting down for system reboot Jun 23 16:02:26 My BookLive S15mountDataVolume.sh: begin script: start Jun 23 16:02:29 My BookLive _: pkg: wd-nas Jun 23 16:02:30 My BookLive _: pkg: networking-general Jun 23 16:02:30 My BookLive _: pkg: apache-php-webdav Jun 23 16:02:31 My BookLive _: pkg: date-time Jun 23 16:02:31 My BookLive _: pkg: alerts Jun 23 16:02:31 My BookLive logger: hostname=My BookLive Jun 23 16:02:32 My BookLive _: pkg: admin-rest-api I believe this is the culprit of why this happens…No one was even home to use this drive at this time…" Unlike QNAP devices, which are commonly connected to the Internet and exposed to attacks such as the QLocker Ransomware, the Western Digital My Book devices are stored behind a firewall and communicate through the My Book Live cloud servers to provide remote access. Some users have expressed concerns that Western Digital's servers were hacked to allow a threat actor to push out a remote factory reset command to all devices connected to the service. If a threat actor wiped devices, it is strange as no one has reported ransom notes or other threats, meaning the attack was simply meant to be destructive. Some users affected by this attack have reported success recovering some of their files using the PhotoRec file recovery tool. Unfortunately, other users have not had as much success. If you own a WD My Book Live NAS device, Western Digital strongly recommends that you disconnect the device from the Internet. "At this time, we recommend you disconnect your My Book Live and My Book Live Duo from the Internet to protect your data on the device," Western Digital said in an advisory. Unpatched vulnerability believed to be behind attacks In a statement shared with BleepingComputer, Western Digital has determined that My Book Live and My Book Live Duo devices connected directly to the Internet are are being targeted using a remote code execution vulnerability. Western Digital has determined that some My Book Live and My Book Live Duo devices are being compromised through exploitation of a remote command execution vulnerability. In some cases, the attackers have triggered a factory reset that appears to erase all data on the device. We are reviewing log files which we have received from affected customers to further characterize the attack and the mechanism of access. The log files we have reviewed show that the attackers directly connected to the affected My Book Live devices from a variety of IP addresses in different countries. This indicates that the affected devices were directly accessible from the Internet, either through direct connection or through port forwarding that was enabled either manually or automatically via UPnP. Additionally, the log files show that on some devices, the attackers installed a trojan with a file named “.nttpd,1-ppc-be-t1-z”, which is a Linux ELF binary compiled for the PowerPC architecture used by the My Book Live and Live Duo. A sample of this trojan has been captured for further analysis and it has been uploaded to VirusTotal. Our investigation of this incident has not uncovered any evidence that Western Digital cloud services, firmware update servers, or customer credentials were compromised. As the My Book Live devices can be directly exposed to the internet through port forwarding, the attackers may be able to discover vulnerable devices through port scanning. We understand that our customers’ data is very important. We do not yet understand why the attacker triggered the factory reset; however, we have obtained a sample of an affected device and are investigating further. Additionally, some customers have reported that data recovery tools may be able to recover data from affected devices, and we are currently investigating the effectiveness of these tools. The WD My Book Live devices received their final firmware update in 2015. Since then, a remote code execution vulnerability tracked as CVE-2018-18472 was disclosed along with a public proof-of-concept exploit. It is believed that a threat actor performed a mass scan of the Internet for vulnerable devices and used this vulnerability to issue the factory-reset command. Update 6/24/21: Added statement from Wester Digital Update 6/25/21: Added information about vulnerability and recovery options. Update 6/26/21: Added full updated statement. Hello My Book™ Live/My Book Live Duo Customer, If you are a My Book Live or My Book Live Duo customer, we are offering the following limited time offer: Trade-In Offer: Western Digital is offering current registered My Book Live or My Book Live Duo customers a trade-in discount of 40% off a select new My Cloud™ Home personal cloud storage or My Cloud EX2 Ultra 2-bay network attached storage device. For more information regarding the trade-in offer for eligible devices, please visit My Book Live and My Book Live Duo: Trade-In Offer. Offer Details Trade In Western Digital is offering eligible customers a trade-in option to upgrade their qualifying MyBook Live or My Book Duo products to a select new My Cloud Home or My Cloud EX2 Ultra device. Qualifying Products The following models of My Book Live and My Book Live Duo devices from Western Digital: My Book Live WDBACG0030HCH WDBACG0020HCH WDBACG0010HCH My Book Live Duo WDBVHT0080JCH WDBVHT0060JCH WDBVHT0040JCH Trade-In Offer Registered customers can trade in any capacity of a Qualifying Product for one of the following products at 40% off the suggested retail price: My Cloud Home 2TB (requires internet access) My Cloud Home 4TB (requires internet access) My Cloud Home 6TB (requires internet access) My Cloud EX2 Ultra 2-bay NAS 4TB My Cloud EX2 Ultra 2-bay NAS 8TB Some products may not be available in every country. In such instances, Western Digital Support will identify an alternative for the customer. Eligibility Requirements The following requirements must be met in order to be eligible for this Trade-In Offer: The Customer must have contacted Western Digital Support and be issued a case number for each Qualifying Product by September 30, 2021. The Customer must provide the serial number for each Qualifying Product. Each Qualifying Product must be intact with all parts included. A single, non-transferrable trade-in discount will be available per Qualifying Product that meets these Eligibility Requirements. This Offer cannot be combined, used in conjunction with, or used in addition to any other promotion or offer. This offer may not be available in all regions of the world. Western Digital reserves the right to change or discontinue this offer at any time without notice. Up to 2 Qualifying Products per customer are eligible for this Offer. The trade-in discount must be used within 30-days of receiving the case number from Western Digital Support. Trade-In Procedures Customers should have the following information ready prior to contacting the Western Digital Support Team: Device Model and Model # Device Serial Number If a Qualifying Product meets the Eligibility Requirements, a case number will be assigned to the Customer for each eligible and Qualifying Product for tracking. Along with a case number, the Customer will receive a single use discount code to purchase one of the stated products through the online Western Digital Store or Western Digital selected authorized re-seller, subject to expiration date and offer restrictions. If the Customer is not participating in the Data Recovery Service Offer, then the Customer must return the original Qualifying Product to Western Digital within 30-days of opening a case with Western Digital Support. Turnaround Time The duration required to receive the new product will follow standard delivery times provided by the online Western Digital Store or Western Digital selected authorized re-seller, shipping carriers, and customer selection of shipment method. Additionally, if you are a My Book Live or My Book Live Duo customer that has lost data as result of the recent security incident, we are here to help you by offering the following service. Data Recovery Service (“DRS”) Offer: Western Digital will help to recover your data using the data recovery services provided by a Western Digital-selected vendor. Western Digital will cover all the costs of shipment of the qualifying product to the DRS vendor and for the DRS. Recovered data, if any, will then be sent to you on one or more My Passport™ portable hard drives. For a list of qualifying products and eligibility requirements, please visit My Book Live and My Book Live Duo: Data Recovery Offer. Offer Details Data Recovery Service Recently, some My Book Live and My Book Live Duo products experienced data loss due to a security incident. In relation to this security incident, Western Digital will help eligible customers with qualifying products recover their data using the data recovery services (DRS) provided by a Western Digital-selected vendor. Western Digital will cover costs of shipment of the qualifying product to the DRS vendor and for the DRS. Recovered data, if any, will be sent to the customer on a My Passport drive. Qualifying Products The following models of My Book Live and My Book Live Duo products from Western Digital: My Book Live WDBACG0030HCH WDBACG0020HCH WDBACG0010HCH My Book Live Duo WDBVHT0080JCH WDBVHT0060JCH WDBVHT0040JCH Eligibility Requirements The following requirements must be met in order to be eligible for this DRS Offer: The customer with a Qualifying Product must have contacted Western Digital Support and be issued a case number by no later than July 31, 2021. The Qualifying Product must be determined to have suffered a data loss prior to July 1, 2021 due to the security incident described in the security bulletin (WDC-21008) issued June 24, 2021. Western Digital Support will work with the customer to make the determination. Device Return Procedures Customers should have the following information ready prior to contacting the Western Digital Support Team: Device Model and Model # Device Serial Number If a Qualifying Product meets the Eligibility Requirements, a case number will be assigned to the customer for each eligible and Qualifying Product for tracking. Along with a case number, the customer will receive step by step instructions to ship their product, at no shipping cost to the customer, to a designated Western Digital DRS vendor. The DRS vendor will use commercially reasonable efforts to recover the data and return any recovered data on one or more encrypted My Passport drives. Western Digital and its DRS vendors make no warranty, express or implied, that data will be successfully recovered. Appropriate data handling release forms will be required to comply with regional data privacy practices. The My Book Live, My Book Live Duo product itself, and any internal storage drives will not be returned. In the event the DRS vendor cannot recover any data, the customer will be informed. Additionally, the customer shall receive a trade-in option per the My Book Live and My Book Live Duo Trade-In Offer. Turnaround Time The duration for the Data Recovery to receive, process, and ship a physical drive back to the customer, or send a communication that no data could be recovered may vary. Customers should expect an outcome typically within two to six weeks of sending in their drive to the DRS vendor. At Western Digital, we strive to continually improve our products and customer experiences. To take advantage of either of these services, or if you have any questions, please contact our Western Digital Support Team. Sincerely, Western Digital #WesternDigital #WD #DataBackup

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