Frequently Asked Questions
Do I need an appointment to bring in my computer for repair?
Yes. Since we perform On-Site Services there may be times were we are not present to intake your computer. Just give us a call or submit a ticket and we'll call you. Intakes usually take 15 to 20 minutes to discuss the issue and fill out the necessary paperwork.
What do I need to bring with me when dropping off my computer?
In most cases all we need is the computer and the Power Cord or AC Adapter. If you are having issues with a peripheral device such as an external hard drive or speakers you should bring those as well.
How much do you charge to look at my computer and tell me whats wrong with it?
Our Diagnostic Fee is $40.00 and typically takes less than two business day to complete. We will provide a Service Report of our findings and the total cost of repair. If repairs are desired the Diagnostic Fee goes toward the additional repairs.
Do you service businesses?
Yes, we support small to medium sized businesses in all of their technology needs. We can do everything from the ground up or we can maintain your current computers and network.
Do you service Macs?
We support both Apple Hardware and Apple Software.
Do you service older devices including Windows XP?
Yes, we understand there are certain legacy software applications and hardware that simply are not supported by newer Operarting Systems. We do however remind our clients to keep these older Operating Systems disconnected from the network for security reasons.
Do you make house calls?
Yes, we can provide On-Site Service at your home or business. It is advised to check what our hourly rate is and describe your problem. In many instances repairs done at our shop cost the client less money.
How long will the repair take?
It depends on the issue (and how busy we are) but most repairs are done within 3-5 business days and sometimes even sooner! Advanced hardware repairs or repairs that require custom ordered parts can take longer depending on the severity of the issue. We take pride in having extremely fast turn-around and in many cases we have fixed our customers computers on the spot for them. All or our repairs are done "in house" to ensure the fastest turnaround time possible.
If I need my job completed right away, is that possible?
The computers that come into our office are worked on in a "first come first serve" basis. If your issue requires immediate attention we offer a one time per client Emergency Rush Service for an additional fee. This services lets you "cut the line" and we work to fix you computer immediately. If you require regular immediate repair we suggest becoming a Contract Client or Managed Service Customer as opposed to Break Fix.
I'm interested in getting a website made, what do I need to do?
We do provide web design for our clients. Typically we schedule a one to two hour consultation service to discuss what your needs and wants are. Once the website is built we will then move into SEO (Search Engine Optimization) which involves getting your site listed on multiple directory systems and integrating into Social Media platforms. The SEO portion is often more time consuming but is required if you want your site to be found. Remember new customers don't Google your company name when looking for a product or service.
I'm not exactly sure what is wrong with my computer, can you still help me if I can't explain the issue?
When you bring in your computer to our office, we set it up right in front of you and go over all of the issues we can see. This way you can describe the problems you are having with the computer in the best way possible. We also comb through several different tools that tell us a lot about your computer which can diagonsis the issue. If you're getting a specific issue we recommend snapping a photo of it with your smart phone and showing it to us during the Intake Process.
If I can't be without a computer while mine is being fixed, can you offer me a rental?
Yes we do provider loaner laptops. The loaner laptop must be signed for and a $150.00 deposit must be put down on the device. Once the device is returned the deposit is refunded.
Do you do house calls?
Yes we do! We cover most of the Piedmont Triad, including Stokes, Forsyth, Surry and Yadkin Counties. Our trip fee is based on mileage. If you would like to know what your trip charge would be simply calculate the total round trip distance and multiply by 75¢.